Product and Service Knowledge
We assess whether the salesperson has the proper knowledge about your products and services, as well as the ongoing campaigns, in order to quickly respond to potential customer inquiries.
Mystery Shopping Service
Mystery Shopping
Through this approach, you can assess customer service, which can be beneficial for increasing your sales and obtaining more reliable information for more informed decision-making.
Observation of Campaign Adherence
Our community can, through observation, gather information about the behavior of other customers and the service provided.
Product and Campaign Availability
We verify if the products are present on the shelves and in the correct locations within the store, as well as if the campaigns and communication elements have already been placed.
Price Tracking
Checking if the prices being practiced at the diferentes POS are consisted or subject to any changes and why.
Mystery Shopping Use Cases
Use Case
Shelf Control
Through our comprehensive audit services, you gain the ability to monitor real-time shelf stock levels and assess the diligence of restocking procedures. We furnish you with precise timestamps for each occurrence, empowering you to promptly notify major retailers and delve into the underlying causes of any stock shortages.
Use Case
Competitor Analysis and Pricing
We are adept at collating comprehensive data regarding prevailing market prices set by your competitors. Furthermore, our capabilities extend to monitoring promotional initiatives undertaken by rival entities, assessing their potential impact on your sales performance. Conversely, we can gauge the influence of your promotional campaigns on the sales dynamics of your competitors through meticulous shelf monitoring.
Use Case
Shelf Planogram Monitoring
We meticulously ascertain the alignment of the shelf layout and the adherence to the stipulated unit count within the linear display, thereby ensuring the preservation of the product's strategic positioning, meticulously crafted by your marketing team, at the POS. Furthermore, we scrutinize whether the retailer dutifully upholds the agreed-upon unit count within the linear display, or if there are instances of alternative products or rival offerings encroaching upon the designated linear space designated for your product.
Use Case
Assessment of Product Positioning
We discern where and how your product positions itself at the point of sale and assess its impact on your sales, determining whether it is distinguishing itself favorably among your consumers and contributing to your performance in the market.
Does your Business have another Use Case for Data Analysis?
Get in TouchLearn More About Mystery Shopping
Get in touch with our Team and Discover how Mystery Shopping can improve your Business.